On April 17, 2025, Annie Gano opened the doors to The Rumpled Queen, an elevated upscale gastropub in Salem, Ohio. While some might describe it as “fine dining,” Annie prefers the term elevated upscale casual. It is a place where guests can enjoy everything from a handcrafted cheeseburger and chicken pot pie to refined dishes like braised chicken.
What sets The Rumpled Queen apart is its commitment to made-from-scratch quality. It’s a concept rooted in craftsmanship, detail, and hospitality.
But behind every successful restaurant is more than a great menu — it’s strong accounting systems and trusted advisors that make long-term growth possible.
Annie is the first to admit that accounting isn’t her strong suit.
“Operations is where I thrive,” she explains. “You won’t be the best at everything — so you need to outsource the things that aren’t your strengths.”
When she ventured out on her own, she was suddenly responsible for everything: operations, marketing, administration, bookkeeping, and financial management. With a $4.2 million buildout underway, investor and bank funding coming in, and complex financial reporting requirements, the need for expert restaurant accounting services and trusted restaurant accountants quickly became clear.
Restaurants operate on thin margins. There is little room for error, and shortcuts in accounting can have serious consequences. Outsourcing the restaurant accounting provided a way to focus on operations, while ensuring her financials were accurate and actionable to give her tangible results of all her hard work.
Annie was introduced to 415 Group through her attorney during the business startup process. She met with Rich Craig to discuss the financial feasibility of her ambitious buildout.
“He was the first one to say it could be done,” Annie recalls.
The vote of confidence 415 Group gave Annie, along with their experience working with restaurants, really solidified why she wanted to work with them. Restaurants are a unique industry and sometimes they fail within the first two years due to distinct operational and financial challenges. She knew that the team understood both her vision and the realities of restaurant accounting and, with 415 Group behind her, The Rumpled Queen could prosper.
When Annie began working with 415 Group, her goal was to bring greater structure and financial clarity to the restaurant. Together, they focused on several key priorities:
While Annie could handle invoicing, she needed support with the bigger picture — balance sheets, tax planning, and financial strategy. That’s where Angie Rogers and the 415 Access team stepped in, helping implement systems for bookkeeping, financial reporting, and monthly performance tracking so Annie could better understand how the restaurant was truly performing.
Angie Rogers, Director of 415 Access, sat down with Annie to explain the difference between cash flow and profitability.
“Cash flow versus profitability didn’t make sense to me,” Annie says. “Angie broke it down in a way that finally clicked.”
That clarity changed how Annie views her business performance and gave her confidence in the financial side of the restaurant. With 415 Access handling the accounting structure and reporting, Annie could focus her energy on building a standout dining experience.
From day one, 415 Access has provided more than bookkeeping for The Rumpled Queen. Angie and the 415 Access team became Annie’s go-to resource for financial guidance, helping implement the systems and processes needed to keep the business organized and accountable.
In the early days of the restaurant, the 415 Access team was on “speed dial,” helping Annie set up QuickBooks, organize financial workflows, manage personal and business taxes, and establish consistent monthly financial review meetings. Their support helped create the financial structure needed for a new restaurant to operate smoothly.
Today, Annie has real-time visibility into her P&L and spends far less time in the office managing accounting tasks. Instead, she can focus on leading her team and growing the restaurant.
As Annie looks toward opening multiple future concepts, she views 415 Access as a true partner in growth — providing ongoing financial insight, accountability, and the operational support needed to scale sustainably.
If you’re a restaurant owner looking for outsourced restaurant accounting, contact 415 Access today to get started working with a team of experts.