Career Opportunities

Reports to: Service Manager

Department: Service and Support

Salary Range: Based upon experience

Job Description:

Seeking an experienced IT Support Specialist.  The successful applicant will possess competent skills in many of the following technologies:

• Microsoft Windows -all recent desktop versions
• Microsoft Server, 2008 /2012/ Hyper-V
• TCP/IP [DNS, DHCP, Ports]
• VMWARE
• Firewalls [software and appliances]
• VPN configurations
• Active Directory
• MS Outlook and Office 365
• Printer Management
• Backup Management

 Additionally, the applicant must be able to document work tickets well, communicate with users in a professional manner, diagnose and remediate help desk tickets expeditiously and effectively, work well with other team members, adapt to changes well and be a quick student of new technologies. 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General understanding of operating systems, business applications, printing systems, and network systems.
• Good Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnostic skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

• A+, N+ , MSP type IT Certifications desirable
• 1+ year of IT or related experience desirable 

Experience is required and certifications or advanced degrees are preferable. Reliable transportation is required as some field work will be required.