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Conference calls: What are the etiquette rules?


Conference calls are a way of life in the workplace.

In fact, estimates are that nearly one-third of employees take part in at least one conference call a week.

conference call

With so many business people participating in so many calls, conference call etiquette becomes a concern.

Planning is an important part of the process, according to Robert Half International. If you’re not familiar with the telephone equipment or web-hosting software, do a trial run so the actual call will go smoothly.

When scheduling the time of the call, be sure it is at a convenient time during the work day for attendees in other time zones, Robert Half recommends. Avoid scheduling the meeting very early, very late or during lunch, if possible.

Before the call, give participants everything they will need, including dial-in number, pass code and log-in directions. If the call will address a variety of topics, prepare an agenda. Send any attachments ahead of time and let participants know if they should review the attachments beforehand.

What are the rules of etiquette for professional behavior on the conference call? CareerBuilder offers the following tips:

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