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Mistreatment of student loan borrowers results in major fine


Discover Bank, which handles millions in student loans, has been fined $2.5 million and ordered to repay $16 million to consumers for illegal student loan-servicing practices.

The consumer bureau also found that Discover engaged in illegal debt collection services, calling loan holders’ mobile phones early in the morning and late at night, before 8 a.m. and after 9 p.m.The Illinois-based bank overstated the minimum amounts due and denied consumers information about student loan interest they had paid and needed for federal income tax deductions, according to the Consumer Financial Protection Bureau, which levied the fines.

Part of the Consumer Financial Protection Bureau’s order requires Discover to improve collection practices, as well as its billing and student loan interest reporting.

Discover’s student loan affiliates are also charged in the order – The Student Loan Corporation and Discover Products, Inc. Discover expanded its student loan portfolio in 2010 by acquiring 800,000 Citibank student accounts.

The $16 million must be returned to more than 140,000 borrowers:

Today there are more than 40 million federal and private student loan holders who owe more than $1.2 trillion. Student loans are the second largest consumer debt market.

The Consumer Financial Protection Bureau is an independent U.S. agency responsible for consumer protection in the financial sector. It was created four years ago as part of the Dodd-Frank Wall Street Reform and Consumer Protection Act.

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